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Home / Outsourcing / Outsourcing FAQ
How is Web Sight different from other offshore IT providers?
Where are you located?
Who are your main clients?
What is your policy on IP protection?
What are your pricing models?
What is your process?
How can I monitor progress of my project?
What type of team does Web Sight have?
Does your team speak english?
How do I start a project?
How do we communicate?
Can you provide client references?
What is the Time Zone Difference?
How is Web Sight different from other offshore IT providers?
Experience: 11 years of experience in handling 300+ projects in 14 countries Usability Experience: Our outsourcing alliance with one of the world's leading usability companies has enabled our team to pick up key web site usability skills.
6 Month Warranty & Tech Support: All our projects are backed by a 6 month warranty and tech support via Email/ Skype/ Phone. Any bugs detected during this period will be fixed free of cost.
Detailed Project Plan: We provide a detailed project blueprint before commencing the project. This include Wire frame prototype showing all major screens, design mockups & templates, Database schema in Microsoft Visio and Gantt Charts (delivery schedule). This will be very useful for future upgrades and project communication.
Complete Source Code & copyright: All source code (except 3rd party components) and design source files will be submitted to the client on project completion. Source code will be documented for easy upgrades in the future.
Detailed Manuals (Video/Text): On completion, we will complete a detailed video/text manual which will show users how to use and manage the program.
24 Hour response guarantee: We guarantee a 24 hour response (except weekends & public holidays), a key factor in offshore outsourcing.
Local references: We can provide local references in US, UK, Canada, Australia, Singapore, Caribbean and the Middle East.
Where are you located?
We are located at Kottayam, a town in the southern state of Kerala, India.
Who are your main clients?
Our clients are mostly small & medium sized IT firms in North America, UK, Australia and the Middle East. We have also handled projects for large clients like Deutsche Bank - Singapore, and 2 of the largest media companies in the US & UK.
What is your policy on IP protection?
Web Sight considers compliance with the Laws and International Agreements on Intellectual Property (IP) as a critical element in the company's long-term development strategy. We offer comprehensive IP protection through non-disclosure agreements.
What are your billing models?
We offer multiple engagement models to meet diverse needs of global clients. For details, please refer the Business Models page.
What is your process?
Please refer our methodology page for details about our process.
How can I monitor progress of my project?
Customers are welcome to be involved in every stage of the project implementation. In fact we positively insist that you get involved. The following is our process to ensure transparency and visibility:
- Project Plan & Schedule given at the start
- Project Status Reporting on a weekly basis
- Reasons for deviations if any
- Planned activities for the next week
- Issues (if any)
- Proposed changes in commitments (if any)
- Anticipated risks
- Online Monitoring
What type of team do you have?
We have a team of qualified Software Engineers with either a Master's degree in Computer science/B.Tech from reputed universities in India.
Does your team speak english?
Yes, All our team members can speak & write english fluently.
How do I start a project?
If you have a detailed specifications document, we will evaluate and analyze it to prepare a proposal. If you only have a rough outline of the project requirements, we will work with you to create a specifications document.
How do we communicate?
All project communication will be routed though our web based extranet, which will also contain a file repository for storing project related files. Project discussions can be held over Instant Messenger/Phone.
Can you provide client references?
We can provide client references in United States, Canada, Great Britain, Isle of Man, France, Germany, Australia, Jamaica, Japan, New Zealand and UAE.
What is the Time Zone Difference?
India is 5.5 hours ahead of GMT.
India and the United States [Eastern Time] - [ India is 10.5 Hours ahead of EST ].
India and Europe - [ India is approx. 5.5 Hours ahead ].
India and Middle East/East Africa - [ India is approx. 2.5 Hours ahead ].
India and Australia - [ India is approx. 4 Hours behind ].
